Refund Policy – LuxTeach
Effective Date: January 2026
At LuxTeach, we are committed to providing high-quality language learning services and interactive educational experiences. Your satisfaction is important to us, and we strive to ensure that our platform delivers valuable and effective learning opportunities.
This Refund Policy explains the conditions under which refunds may be granted, as well as the process to request one.
1. Services Covered
This policy applies to the following services:
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Online language learning subscriptions
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Premium learning courses and programs
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Private or group language lessons
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Educational resources and digital content
Note: Any consultation, personalized learning plan, or custom educational service is considered part of our services and is included under this policy.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
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Non-Delivery of Services: If LuxTeach fails to provide access to the purchased service within the specified timeframe.
Technical Issues: If a technical issue on our side prevents the proper use of the platform or purchased course.
Duplicate Payment: If a customer accidentally submits multiple payments for the same service.
Refunds will not be issued for:
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Dissatisfaction related to personal learning progress or results
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Change of mind after course access has been granted
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Partial use of courses or learning materials already accessed
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Failure to attend scheduled lessons or sessions
3. Refund Request Process
To request a refund, please follow these steps:
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Contact support@luxteach.com within 14 days of the purchase date.
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Provide your name, email address, invoice number, and reason for the refund request.
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LuxTeach will review your request and respond within 5 business days.
If approved, refunds will be issued using the original payment method.
4. Partial Refunds
In certain cases, partial refunds may be granted if part of the service was successfully delivered. The refundable amount will be calculated based on the unused portion of the service.
5. Changes to This Policy
LuxTeach reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.
6. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Business Name: SmartHk LLC / LuxTeach
Website: https://luxteach.com
Email: support@luxteach.com
Phone: +1 (505) 399 7162
Address: 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE, NM, 87110, USA
